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openclaw-skill/openclaw-knowhow-skill/output/openclaw-docs_data/pages/Troubleshooting_70124ab70f.json
Selig 4c966a3ad2 Initial commit: OpenClaw Skill Collection
6 custom skills (assign-task, dispatch-webhook, daily-briefing,
task-capture, qmd-brain, tts-voice) with technical documentation.
Compatible with Claude Code, OpenClaw, Codex CLI, and OpenCode.
2026-03-13 10:58:30 +08:00

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{
"title": "Troubleshooting",
"content": "If the gateway is reachable, deep probes:\n\n## Common “it broke” cases\n\n### `openclaw: command not found`\n\nAlmost always a Node/npm PATH issue. Start here:\n\n* [Install (Node/npm PATH sanity)](/install#nodejs--npm-path-sanity)\n\n### Installer fails (or you need full logs)\n\nRe-run the installer in verbose mode to see the full trace and npm output:\n\nYou can also set `OPENCLAW_VERBOSE=1` instead of the flag.\n\n### Gateway “unauthorized”, cant connect, or keeps reconnecting\n\n* [Gateway troubleshooting](/gateway/troubleshooting)\n* [Gateway authentication](/gateway/authentication)\n\n### Control UI fails on HTTP (device identity required)\n\n* [Gateway troubleshooting](/gateway/troubleshooting)\n* [Control UI](/web/control-ui#insecure-http)\n\n### `docs.openclaw.ai` shows an SSL error (Comcast/Xfinity)\n\nSome Comcast/Xfinity connections block `docs.openclaw.ai` via Xfinity Advanced Security.\nDisable Advanced Security or add `docs.openclaw.ai` to the allowlist, then retry.\n\n* Xfinity Advanced Security help: [https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security](https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security)\n* Quick sanity checks: try a mobile hotspot or VPN to confirm its ISP-level filtering\n\n### Service says running, but RPC probe fails\n\n* [Gateway troubleshooting](/gateway/troubleshooting)\n* [Background process / service](/gateway/background-process)\n\n### Model/auth failures (rate limit, billing, “all models failed”)\n\n* [Models](/cli/models)\n* [OAuth / auth concepts](/concepts/oauth)\n\n### `/model` says `model not allowed`\n\nThis usually means `agents.defaults.models` is configured as an allowlist. When its non-empty,\nonly those provider/model keys can be selected.\n\n* Check the allowlist: `openclaw config get agents.defaults.models`\n* Add the model you want (or clear the allowlist) and retry `/model`\n* Use `/models` to browse the allowed providers/models\n\n### When filing an issue\n\nIf you can, include the relevant log tail from `openclaw logs --follow`.",
"code_samples": [
{
"code": "If the gateway is reachable, deep probes:",
"language": "unknown"
},
{
"code": "## Common “it broke” cases\n\n### `openclaw: command not found`\n\nAlmost always a Node/npm PATH issue. Start here:\n\n* [Install (Node/npm PATH sanity)](/install#nodejs--npm-path-sanity)\n\n### Installer fails (or you need full logs)\n\nRe-run the installer in verbose mode to see the full trace and npm output:",
"language": "unknown"
},
{
"code": "For beta installs:",
"language": "unknown"
},
{
"code": "You can also set `OPENCLAW_VERBOSE=1` instead of the flag.\n\n### Gateway “unauthorized”, cant connect, or keeps reconnecting\n\n* [Gateway troubleshooting](/gateway/troubleshooting)\n* [Gateway authentication](/gateway/authentication)\n\n### Control UI fails on HTTP (device identity required)\n\n* [Gateway troubleshooting](/gateway/troubleshooting)\n* [Control UI](/web/control-ui#insecure-http)\n\n### `docs.openclaw.ai` shows an SSL error (Comcast/Xfinity)\n\nSome Comcast/Xfinity connections block `docs.openclaw.ai` via Xfinity Advanced Security.\nDisable Advanced Security or add `docs.openclaw.ai` to the allowlist, then retry.\n\n* Xfinity Advanced Security help: [https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security](https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security)\n* Quick sanity checks: try a mobile hotspot or VPN to confirm its ISP-level filtering\n\n### Service says running, but RPC probe fails\n\n* [Gateway troubleshooting](/gateway/troubleshooting)\n* [Background process / service](/gateway/background-process)\n\n### Model/auth failures (rate limit, billing, “all models failed”)\n\n* [Models](/cli/models)\n* [OAuth / auth concepts](/concepts/oauth)\n\n### `/model` says `model not allowed`\n\nThis usually means `agents.defaults.models` is configured as an allowlist. When its non-empty,\nonly those provider/model keys can be selected.\n\n* Check the allowlist: `openclaw config get agents.defaults.models`\n* Add the model you want (or clear the allowlist) and retry `/model`\n* Use `/models` to browse the allowed providers/models\n\n### When filing an issue\n\nPaste a safe report:",
"language": "unknown"
}
],
"headings": [
{
"level": "h2",
"text": "First 60 seconds",
"id": "first-60-seconds"
},
{
"level": "h2",
"text": "Common “it broke” cases",
"id": "common-“it-broke”-cases"
},
{
"level": "h3",
"text": "`openclaw: command not found`",
"id": "`openclaw:-command-not-found`"
},
{
"level": "h3",
"text": "Installer fails (or you need full logs)",
"id": "installer-fails-(or-you-need-full-logs)"
},
{
"level": "h3",
"text": "Gateway “unauthorized”, cant connect, or keeps reconnecting",
"id": "gateway-“unauthorized”,-cant-connect,-or-keeps-reconnecting"
},
{
"level": "h3",
"text": "Control UI fails on HTTP (device identity required)",
"id": "control-ui-fails-on-http-(device-identity-required)"
},
{
"level": "h3",
"text": "`docs.openclaw.ai` shows an SSL error (Comcast/Xfinity)",
"id": "`docs.openclaw.ai`-shows-an-ssl-error-(comcast/xfinity)"
},
{
"level": "h3",
"text": "Service says running, but RPC probe fails",
"id": "service-says-running,-but-rpc-probe-fails"
},
{
"level": "h3",
"text": "Model/auth failures (rate limit, billing, “all models failed”)",
"id": "model/auth-failures-(rate-limit,-billing,-“all-models-failed”)"
},
{
"level": "h3",
"text": "`/model` says `model not allowed`",
"id": "`/model`-says-`model-not-allowed`"
},
{
"level": "h3",
"text": "When filing an issue",
"id": "when-filing-an-issue"
}
],
"url": "llms-txt#troubleshooting",
"links": []
}